Privacy Policy The Singapore Resort & Spa Sentosa

Privacy Policy

The Singapore Resort & Spa Sentosa, Managed by Accor (SSRS) is committed to ensuring that your personal information is protected. SSRS understands and appreciates you are concerned about your privacy and about the confidentiality and security of information we may collect about you. This privacy policy statement (“Privacy Policy Statement”) will explain how we go about using and safeguarding personal information collected from you, or that you provide to SSRS or its affiliates via this The Singapore Resort & Spa Sentosa Site and services.

A reference to “this The Singapore Resort & Spa Sentosa Site" is to the website owned and operated by The Singapore Resort & Spa Sentosa Pte Ltd ("SSRS") and located at www.singaporeresortsentosa.com or such other URL as may be designated by SSRS from time to time.

In addition to this Privacy Policy Statement, there may also be specific and additional privacy provisions, which apply to our collection and use of your personal information e.g. information provided when entering a competition, subscribing to a newsletter, or participating in a survey. If there is any inconsistency between this Privacy Policy Statement and those specific and additional provisions, the specific and additional provisions will prevail.

The Information We Collect About You

The types of personal information The Singapore Resort & Spa Sentosa collects about you will depend on what services you use or products you acquire. This may include collecting your name and address, your email address, your contact address, your contact number, credit card details and, where you have the option to comment on our services or products, whatever other information you choose to supply to us. If you contact us, we may keep a record of that correspondence.

Other information The Singapore Resort & Spa Sentosa may collect and process about you include the following:

  • Information derived from cookies (small text files placed on our computer which uniquely identify your browser the next time you visit this The Singapore Resort & Spa Sentosa Site, save where you disable cookies or otherwise manage them, or do not use any SSRS services which require cookies to be enabled.
  • Information gathered automatically by our computer systems programmed to gather certain anonymous data to help us understand how this The Singapore Resort & Spa Sentosa Site is being used and how we can improve it. This automatically gathered data includes your computer’s IP or “Internet Protocol” address, browser type, browser language, the pages visited, previous or subsequent sites visited, length of user sessions, access status or conditions.
  • Information that is gathered through registration that you specifically give SSRS.

How We Use Your Information and Whom We May Disclose It To

The information that we collect about you is used to help you access the services or acquire the goods that SSRS provides more easily. SSRS will use reasonable endeavours to keep the information we collect from you confidential. We do not sell, rent, loan, trade or lease the addresses stored in our database to any third parties. The Singapore Resort & Spa Sentosa may disclose the personal information, other information or data we collect from you if:

  • disclosure of information to our service providers, agents or business partners and affiliates that we work with in connection with our business;
  • in circumstances where The Singapore Resort & Spa Sentosa believes that disclosure is required under the law, to cooperate with regulators or law enforcement authorities; or to enforce our Terms of Use or other agreements; or to protect our rights, property or safety of SSRS, our customers or others. The foregoing includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk protection;
  • in the event that SSRS or substantially all of its assets are acquired by or merged with another company, your personal information may become subject to a different privacy policy;
  • SSRS may contract with third parties who do analysis and development on our behalf. We may share your information with such a third party provided that such third party uses the information only to perform services as requested by SSRS and agrees to maintain the information as strictly confidential.
  • The Singapore Resort & Spa Sentosa may also use your information to send you promotional material, which you may find of interest. If you do not wish to receive any such material you may simply choose to "unsubscribe" from our mailing lists and no further material will be sent to you.

Storage of Data

Any personal information that we collect about customers including email addresses will be kept in a database of the The Singapore Resort & Spa Sentosa.

SSRS will take all steps reasonably necessary to ensure that the database is treated securely and in accordance with this Privacy Policy Statement, and to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data.

Our Security Procedures

Once we receive personal information from you, The Singapore Resort & Spa Sentosa will take all reasonable steps to ensure that all information we collect, use or disclose is accurate, up-to-date and stored in a secure environment and accessed only by authorised persons. Your personal information is password-protected from unauthorised access or use whenever such information is stored in our systems. In addition, this information is only kept on servers that are located behind a “firewall”, which protects their contents from outside users. Where you may be requested to provide sensitive information (such as credit card numbers etc) through this The Singapore Resort & Spa Sentosa Site, such information would be encrypted and protected with industry standard SSL (secure socket layer) communication protocol.

The Singapore Resort & Spa Sentosa requires our privacy standards to be observed by external parties who provide services to us and who may come into contact with your information. While we encourage all parties involved to adhere to our privacy standards, we cannot and do not assume any responsibility for any actions or omissions of third parties, including the manner in which they use information received either from SSRS or independently.

Your Responsibility

Please note that you play an important and substantial part in protecting the security and confidentiality of your personal information. Where we have given you (or you have chosen) a password which enables you to access any SSRS service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The Singapore Resort & Spa Sentosa would advise you that the transmission of information via the internet is not completely secure, and may be intercepted or accessed by unauthorised third parties. While we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to any SSRS service; any transmission is at your own risk. It is your responsibility to take all necessary security precautions to ensure the integrity of your computer system, to minimise the risks of third parties gaining unnoticed access to your computer system, and to protect your computer system from viruses and other malicious code.

Outside Links

This Privacy Policy Statement only applies to this The Singapore Resort & Spa Sentosa Site. This The Singapore Resort & Spa Sentosa Site may contain links to third party websites which are outside our control.

These sites may also collect information about you, and use this information according to their privacy practices which may differ from this Privacy Policy Statement. Once you are outside this The Singapore Resort & Spa Sentosa Site, any information you submit is outside of our control.

Amendments

SSRS reserves the right to modify this Privacy Policy Statement at any time. Continued use of this The Singapore Resort & Spa Sentosa Site or any SSRS service provided herein signifies acceptance of any such modification.

Contact

The Singapore Resort & Spa Sentosa takes the privacy of your information seriously and it is important that you understand how we manage your personal information. If you have any questions or comments in relation to this Privacy Policy Statement or if you wish to access your personal information or update it please contact us at +65 6275 0331. Our resort is based in Singapore.

You should provide us with as much details as possible about the particular information sought, in order to help us retrieve it. An access fee may be charged. If SSRS does not allow you to access your personal information, we will provide you with the reasons for our decision.

The Singapore Resort & Spa Sentosa shall use all reasonable endeavours to adhere to the following Privacy Principles:

  1. 1. SSRS only collects personal information by fair, lawful and non-intrusive means.
  2. 2. SSRS endeavours to use or disclose information for the purpose for which it was collected unless the person has provided permission to send direct marketing material.
  3. 3. SSRS takes reasonable steps within the boundaries of accepted everyday work practices to ensure that the personal information it collects, uses or discloses is accurate, complete and up-to-date.
  4. 4. SSRS implements systems that protect the personal information it holds from misuse and loss and from unauthorised access, modification or disclosure.
  5. 5. SSRS does not collect sensitive information unless the individual has consented, unless it is required by law – or in other special specified circumstances, for example relating to health services provision and individual or public health or safety.

Terms of Use

1. A reference to “The Singapore Resort & Spa Sentosa Site” is to www.singaporeresortsentosa.com all web pages there under, including the content, information, applications, programmes, images, links, sounds, graphics, video and other materials which may be displayed therein and the functionalities or services provided therein (collectively the “Content”). “You” refers to such party who is given access or use of The Singapore Resort & Spa Sentosa Site (“SSRS”).


Acceptance of Terms

i. The use of The Singapore Resort & Spa Sentosa Site is subject to the terms and conditions set out herein (“Terms of Use”). By accessing The Singapore Resort & Spa Sentosa Site and the Content, you agree to be bound by these Terms of Use. If you do not agree to these Terms of Use, do not access or use this The Singapore Resort & Spa Sentosa Site.


2. Use of The Singapore Resort & Spa Sentosa Site

i. You agree to comply with the guidelines, notices and instructions pertaining to the use of The Singapore Resort & Spa Sentosa Site issued by SSRS from time to time. SSRS reserves the right to revise these Terms of Use at any time, and users of The Singapore Resort & Spa Sentosa Site are deemed to be aware of and bound by any changes to these Terms of Use upon their publication on The Singapore Resort & Spa Sentosa Site.

ii. You agree and undertake NOT to:

a. use any software or material that contains a virus or damaging component which may corrupt The Singapore Resort & Spa Sentosa Site’s data or interfere with the operation of The Singapore Resort & Spa Sentosa Site;

b. transmit any materials or information through The Singapore Resort & Spa Sentosa Site by which are or may be offensive, indecent, defamatory or which may not be lawfully disseminated under applicable laws or which you know or have reason to suspect, contains any viruses or damaging components which may detrimentally interfere with The Singapore Resort & Spa Sentosa Site or the operation of The Singapore Resort & Spa Sentosa Site; or

c. use The Singapore Resort & Spa Sentosa Site other than in conformance with the acceptable use of policies of any connected computer networks and any applicable internet standards.


3. Intellectual Properties

i. The intellectual property rights in the Content and The Singapore Resort & Spa Sentosa Site are owned, licensed to or controlled by SSRS or its licensors. SSRS aggressively enforces its intellectual property rights to the fullest extent of the law.

ii. Any reproduction, republication or distribution of any of the Content of The Singapore Resort & Spa Sentosa Site without the express written consent of SSRS is prohibited. Without prejudice to the generality of the foregoing, no part or parts of The Singapore Resort & Spa Sentosa Site or any Content may be displayed, broadcast, hyperlinked, mirrored, framed, transferred or transmitted in any manner or by any means or stored in an information retrieval system without the prior written permission of SSRS or other copyright owners. Permission will only be granted to you to download, print or use the Content for personal, non-commercial uses, provided that you do not modify the Content and that you retain all copyright and other proprietary notices contained in the Content.

iii. The name of “The Singapore Resort & Spa Sentosa, Managed by Accor” and the components of its logo are registered trademarks, owned by the following company:

The Singapore Resort & Spa 
2 Bukit Manis Road Sentosa
Singapore 099891

iv. The Singapore Resort & Spa Sentosa Site may display, contain or make reference to trademarks, service marks, trade names, logos, and patents, trade secrets, copyright, technologies, products, processes or other proprietary rights of SSRS and / or other parties. Nothing on The Singapore Resort & Spa Sentosa Site should be construed as granting, by implication, estoppel, or otherwise, any license or right to use the name of SSRS or any trademarks, service marks, trade names, logos, patents, trade secrets, copyright, technologies, products, processes or other proprietary rights of SSRS and / or other parties, without the prior written permission of TSRS or other applicable owner. SSRS expressly prohibits the use of the name of TSRS and any other trademark, service marks, trade names or logos owned by SSRS in any manner, without the prior written permission of The Singapore Resort & Spa Sentosa.

v. With respect to all contents of transmissions or communications you make or submit through The Singapore Resort & Spa Sentosa Site, which do not contain personal information (for personal information please see the Privacy Policy Statement), including but not limited to feedback questions, comments, suggestions and the like:

a. You shall have no right of confidentiality in such contents of transmissions or communications and SSRS shall have no obligation to protect your communications from disclosure;

b. SSRS shall be free to reproduce, use, disclose, host, publish, transmit and distribute all such contents of transmissions or communications or any part thereof to others without limitations, and you hereby grant to SSRS a non-exclusive, worldwide, royalty-free, irrevocable licence and right to do the same; and

c. SSRS shall be free to use any ideas, concepts, know-how or techniques contained in such contents of transmissions or communications for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.

vi. You are solely responsible for all contents of your transmissions or communications through The Singapore Resort & Spa Sentosa Site, and you hereby warrant and represent that you have the right and authority to submit such contents of transmissions or communications, and that such contents of transmissions or communications do not infringe the intellectual property rights or any other rights of any third party.


4. Warranties / Representation

i. No Binding Offer

The Content of The Singapore Resort & Spa Sentosa Site is intended for informational purposes only and does not in any case constitute a legally binding offer. For more detailed information regarding the Online Reservation Service, please check the relevant The Singapore Resort & Spa Sentosa Site and its overview section.

ii. No Reliance (Accuracy, Reliability and Completeness of Site)

While SSRS makes good faith efforts to verify that the Content of The Singapore Resort & Spa Sentosa Site is accurate, complete and current, SSRS or its contractual partners make no express or implied warranty or representation (including liability towards third parties) as to its accuracy, reliability or completeness, and expressly disclaims any liability for errors, delays or omissions in the Content or for any action taken in reliance on the Content.

iii. SSRS reserves the right to, from time to time and without giving any reason or prior notice, change, upgrade, modify, add, cancel, suspend or discontinue the provision of or remove, whether in whole or in part, this The Singapore Resort & Spa Sentosa Site or Content or any information, functionalities, documents, products, services and other material (including any software and these Terms of Use) available on The Singapore Resort & Spa Sentosa Site, and shall not be liable if any such change, upgrade, modification, addition, cancellation, suspension or removal prevents you from accessing this The Singapore Resort & Spa Sentosa Site or associated information, functionalities, documents, products or services.

iv. The Singapore Resort & Spa Sentosa Site contains information on SSRS’s worldwide products and services, not all of which are available in every location. A reference to a SSRS product or service on The Singapore Resort & Spa Sentosa Site does not imply that such a product or service is or will be available in your location.


5. Liability Waiver

i. Your use of The Singapore Resort & Spa Sentosa Site or reliance on any Content is at your own risk. Under no circumstances shall SSRS and / or its contractual partners, any of its affiliates, officers, directors, employees, subsidiaries or parents be liable for any loss, damages or expenses, whether direct, indirect, punitive, special, incidental, or consequential damages or economic loss, and including, without limitation, lost revenues or lost profits, whatsoever or howsoever caused (regardless of the form of action) arising directly or indirectly out of or in any way connected to the access to or use of, reliance on, or inability to access or use, the Content or The Singapore Resort & Spa Sentosa Site, or resulting from the access to, or inability of access to linked web sites, whether based on contact, tort, strict liability or otherwise, even if SSRS and / or its suppliers has / have been advised of the possibility of damages.

ii. The Content of The Singapore Resort & Spa Sentosa Site is provided 'AS IS' and ‘AS AVAILABLE’ without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of title, merchantability, satisfactory quality or fitness for a particular purpose, or non-infringement of third party rights.


6. No Warranty For Virus-Free Content

i. SSRS assumes no responsibility for, and makes no warranty that, any of the Content or that The Singapore Resort & Spa Sentosa Site will be provided uninterrupted or error-free, that any identified defects will be corrected, or that The Singapore Resort & Spa Sentosa Site (including its Content) or the servers that make it available will be free of any viruses or other malicious, destructive corrupting code, agent, program, macros or other harmful components.


7. Links

i. No responsibility for or endorsement of linked web sites

The Singapore Resort & Spa Sentosa Site may contain links to other web sites or content on the Internet, which are owned or operated by third parties. Such linked web sites or content are not under the control of SSRS and SSRS is not responsible for the information, products, services or other material obtained on such other web sites and will not be liable for any damages arising from the access to or use of such a web site. The inclusion of these links does not imply an endorsement of the linked sites, the content therein including any linked addresses. You agree that your access to or use of such linked web sites or content is entirely at your own risk.

ii. No linking without consent of SSRS

The insertion of a hyperlink to The Singapore Resort & Spa Sentosa Site on any other website or webpage or “mirror” of the content on any other server is prohibited without express, prior written consent of SSRS.


8. Data Security on the Internet

i. General Information

Please take into consideration that the World Wide Web is a publicly accessible system. SSRS does not warrant the security of any information transmitted by you or to you through The Singapore Resort & Spa Sentosa Site. Each time personal information is made available online this is done at your own risk, and you accept the risk that any information transmitted or received through this The Singapore Resort & Spa Sentosa Site might be lost under way or may be accessible to unauthorised third persons. Transactions over the Internet may be subject to interruption, transmission blackout, delayed transmission due to Internet traffic or incorrect data transmission due to the public nature of the Internet.

ii. Browsing

The Singapore Resort & Spa Sentosa Site is not configured to collect any identifiable personal information from the visitor while browsing on it. It collects information for general statistical purposes only. Unless you voluntarily provide TSRS with your personal information (for example your first and last name, title, mailing address, e-mail address, telephone and fax number, language, employer, business title, diverse preferences regarding accommodation and travel habits or other personal identifying information), it will not be available to SSRS.

iii. Internet Protocal (IP) Address

Every time you browse the Internet an IP address is automatically assigned to your computer. When users request a page from The Singapore Resort & Spa Sentosa Site, SSRS’s servers log the user's current IP address. IP addresses are used to diagnose problems.

iv. Cookies

The Singapore Resort & Spa Sentosa Site puts to use 'cookie' technology. These cookies are designed to facilitate your visit on The Singapore Resort & Spa Sentosa’s Site.

v. Encryption System

When you provide personal information as for example your name, address or credit card number while making a reservation, your information is encrypted. After your information reaches SSRS, it is stored on a secure server that resides behind a firewall. The firewall is designed to block access to this data from outside SSRS.


9. Personal Data and Privacy

i. Data protection is very important to SSRS and the personal information (any personally identifiable information relating to you) of our customers is treated confidential, in accordance with our Privacy Policy Statement. When we need to collect information from you, we generally ask you to voluntarily supply us with the required data.

ii. Please note that your acceptance of our Privacy Policy Statement is a condition of these Terms of Use.


10. Force Majeure

SSRS shall not be liable for any non-performance, error, interruption or delay in the performance of its obligations or in The Singapore Resort & Spa Sentosa Site’s operation, or for any inaccuracy, unreliability or unsuitability of The Singapore Resort & Spa Sentosa Site’s Contents if this is due, in whole or in part, directly or indirectly to an event or failure which is beyond its reasonable control (which includes without limitation acts of God, natural disasters, acts of any government or authority, power failures, and the acts or a party for whom SSRS is not responsible for).


11. Delegation

SSRS may delegate the performance of any of its functions in connection with The Singapore Resort & Spa Sentosa Site and reserves the right to use any agents on such terms as it deems appropriate.


12. Termination

You agree that SSRS may, at its sole discretion, deny you access to The Singapore Resort & Spa Sentosa Site for any reason, including without limitation, if SSRS believes that you have violated or acted inconsistently with any terms or conditions set out herein, or if in SSRS’s opinion or the opinion of any regulatory authority, it is not suitable to continue providing the services relating to The Singapore Resort & Spa Sentosa Site.


13. Governing Law and Jurisdiction

By accessing and using any services of The Singapore Resort & Spa Sentosa Site, you and SSRS agree that all matters relating to and / or any disputes arising out of your access to, or use of The Singapore Resort & Spa Sentosa Site shall be governed by and interpreted and construed and enforced exclusively in accordance with the laws of Singapore, without regard to the conflicts of law principles thereof and the 1980 Vienna Convention, and you hereby submit to the non-exclusive jurisdiction of the Singapore Courts.

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Copyright © 2014 The Singapore Resort & Spa Sentosa, Managed by Accor. All Rights Reserved.

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